How To's

Support

How do I recover my account password?

If you have forgotten your password and wish to retrieve it:

1. Navigate to the login page.
2. Click “Forgot Password?

forgot password support mymallbox

3. Enter your email address.
4. Click “Reset Password“.

forgot password reset support mymallbox

5. Check your email inbox for the reset password link.
6. Complete the rest of the steps.

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Shipping alert

Deliveries to Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, UAE, and Yemen are temporarily suspended due to ongoing regional conflict. Resume date unknown.

Your Suite Address update

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.