Things you can't ship

Prohibited Items

Banned Goods

Things You Can't Ship Outside of the U.S.

Even if they are legal, many items are considered prohibited or restricted by your country of residence and/or parcel carriers. MyMallBox must comply with all international shipping regulations.

If we believe a product we receive is prohibited, we will reach out to you with a suggested course of action. Unfortunately, we aren’t responsible for return postage for any items we can’t ship. If we receive an illegal item, we will notify law enforcement immediately.

The following link outlines generally prohibited items. Please note: this list varies from country to country. (For example, Canada has restrictions that differ from those in Australia. Not all commodities are banned by all countries.) Typically, items you won’t be able to import include – but are not limited to – those that fall within the following categories:

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.