Why is my shipment on hold?

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There are many reasons why your package may be on hold. If this is the case, please first contact the carrier (Asendia, UPS, USPS, etc.). If you don’t get the answers you need, feel free to contact us via the MMB Support portal and we’ll do our best to help!

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Please Note
If your tracking states “Delivered” but your package has not yet arrived, this means it has been delivered to your local post office. Please contact your post office with any questions or concerns.

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