Frequently Asked Questions

FAQs

Why has my shipping rate increased?

There are many reasons why your rate may have increased/decreased since the last time you shipped with us.

The following are always changing and affecting rates:

  • Carrier fees
  • Shipping Lanes (route the aircraft must follow when shipping)
  • Aircraft Volume fees (price the carrier charges based on how full the aircraft is at the time of shipment)

In addition, it is customary in the shipping industry for carriers to raise their rates annually. When a carrier, such as DHL, raises their rates, we also must raise our shipping costs to remain profitable.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.