Frequently Asked Questions

FAQs

When should I pay to make sure my package ships the same day?

If you want your package to ship ASAP, please do your best to pay before 12PM EST.

Our ability to ship later in the day depends on our daily volume. If we aren’t able to ship your package the same day you pay, we will ship it the next business day!

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.