Frequently Asked Questions

FAQs

What is Special Packaging?

In some cases, your package(s) may require special packaging.

So, in which cases do you need special packaging?

  • When the item content cannot be fitted into a single box. The biggest sized box we have available on site is 20″(L) x 20″(W) x 20″(H)
  • When you want to ship the item content to multiple addresses. E.g. A part of your content will ship to Canada, whereas the rest will ship to United Kingdom.
  • When a shipping cost increases exponentially with weight, you can choose to split the package into two in order to minimize the final shipping expenses.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.