MyMallBox can help return the product to the merchant for a $10 return handling fee, given that the merchant will provide a return label. If you cannot acquire a return label from the merchant, we can create a return label for you, but this will be at the member’s expense.
To begin the return process, please contact our member support via the MMB Support portal.
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As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:
2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702
Please put our personal suite number in after “Rm” to ensure delivery.
As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.
