Frequently Asked Questions

FAQs

What if a retailer won’t ship to my US address?

Unfortunately, if a company refuses to ship to our warehouse, there isn’t much we can do. Some companies reserve the right not to ship to package forwarding addresses.

Companies who may refuse shipping to our address include, but are not limited to:

  • Best Buy
  • Apple
  • Coach
  • Ulta
  • Urban Decay
  • H&M
  • Bonton
  • Kat Von D
  • Michael Kors
  • Sephora

However, sometimes these companies will ship to us, so it’s worth trying!

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.