Frequently Asked Questions

FAQs

What happens if an item I want is out of stock or unavailable?

If your order is or has gone out of stock before we are able to get a quoted price for you, we will inform you, but we will have to cancel your existing We Shop, We Ship request. If you notice that the item comes back in stock, you can re-submit the We Shop, We Ship request, and we will try to purchase that for you as soon as possible. Please be aware that it can take up to 24 hours for We Shop, We Ship requests to be processed.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.