Frequently Asked Questions

FAQs

What does “clearance event” mean in my tracking information?

Don’t worry – “clearance event” simply means that your package is being processed at customs. Unless you are contacted, your package will be on its way once it is fully processed.

MyMallBox has decided to discontinue the business and cease operations

  • Final Date for New Package Arrival: Aug 31, 2026
  • MyMallBox Closing Date: Sep 30, 2026