MyMallBox charges a $10 return handling fee for return packages that have prepaid return labels from the merchant. If you do not have a prepaid return label from the merchant, we will have to create our own label and invoice you for the shipping cost.
Should you wish to request a return, please submit your request via the MMB Support portal.
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As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:
2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702
Please put our personal suite number in after “Rm” to ensure delivery.
As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.
