Frequently Asked Questions

FAQs

What are the benefits of consolidating/repackaging packages?

Consolidating your packages cuts shipping costs. Instead of shipping individual boxes, we combine multiple orders into one box. We may not use the original shipping box, but we will never alter a product’s original packaging unless you ask us to!

Because shipping costs are based on the greater actual weight or dimensional weight, repacking a single package may also reduce your shipping cost. For example, the merchant might send a product in a shipping box that is much bigger than it needs to be. Putting the product in a smaller box is likely to lower the cost.

Visit our pricing page to view our optional services to help minimize international shipping costs.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.