My package shipped, but the tracking information hasn't been updated. What's wrong?

Home > FAQs > My package shipped, but the tracking information hasn’t been updated. What’s wrong?

A package’s tracking information isn’t always updated right away. Please allow up to 24 hours after your package ships. If you don’t see an update after 1 business day, feel free to contact us. We’ll be happy to look into it for you!

If you shipped your package with either USPS Airmail-Non-Tracking or USPS ePacket the tracking for these services is provided by Globegistics Inc. For the most up-to-date tracking, search your tracking number on their website.

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