Frequently Asked Questions

FAQs

My package shipped, but the tracking information hasn’t been updated. What’s wrong?

A package’s tracking information isn’t always updated right away. Please allow up to 24 hours after your package ships. If you don’t see an update after 1 business day, feel free to contact us via the MMB Support portal.

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!