Frequently Asked Questions

FAQs

If you’ve shipped my package but I need to change the delivery address, how much does it cost?

Most shipping couriers charge for a mid-delivery address change. If the courier does not have a fee, then we will not charge you for the address change. For an immediate address change, please contact us via the MMB Support portal.

Please note there may be additional costs incurred by the carriers which will be at the member’s expense.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.