Frequently Asked Questions

FAQs

How do I return my package to the merchant?

If you would like to return a package that has been delivered to MyMallBox, please contact the merchant and request a pre-paid return label. If they cannot provide one, we will have to create our own label and invoice you for the shipping cost.

Fill out this form, and include the return label as an attachment (or let us know the return address if you don’t have a label). Include your suite and package number, as well as the email to which you would like the invoice sent (your PayPal email, if possible). We will send you an invoice for the $10 return handling fee.

When you have paid the invoice, we will ship your package back to the merchant.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.