Frequently Asked Questions

FAQs

Does customs clearance cause shipping delays?

The customs process normally runs smoothly. However, if you experience a delay, please first try contacting the carrier.

Shipping delays vary on a case-by-case basis. If we receive any information regarding your package’s customs activity, we will be sure to notify you right away.

Likewise, if you hear anything, or if you have any questions that you think we could help with, please contact us via the MMB Support portal.

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!