Due to the Canada Postal Workers strike, shipments to Canada using Asendia’s shipping services will be delayed until further notice.

Frequently Asked Questions

FAQs

Do you offer free storage?

Yes! we offer free package storage services to all MyMallBox members. All you need to do to get started is simply sign up!

Please look at the two different types of storage services offered at MMB:

Incoming Packages:

  • All incoming packages are entitled to a 30-day free storage
  • Please remember to take action on your packages as soon as possible as there will incur storage costs ($1 per day per package) after the 30 days.
  • After 120 days, your packages will automatically cancel on our system, and you’ll not be able to retrieve them.
  • The storage limit is cumulative.
  • The 30-day and 120-day cycles do not reset.

Consolidated/Repackaged Packages:

  • All consolidated and repackaged packages are entitled to a 5-day free storage
  • Please remember to take action on your packages as soon as possible as there will incur storage costs ($5 per day per package) after the 5 days.
  • After 60 days, your packages will automatically cancel on our system, and you’ll not be able to retrieve them.
  • The storage limit is cumulative.
  • The 5-day and 60-day cycles do not reset.

If you’re not sure how long your package(s) has been stored at our warehouse, please check the received date for your package. This information can be found within the package information on the “MY PACKAGES” page.