Frequently Asked Questions

FAQs

Do you charge handling fees?

In general, MyMallBox does not charge handling fees for processing your order. However, there are some services we provide that do incur fees.

  • Consolidation: $3 per package
  • Repackaging: $3 per package
  • Split Packaging: $5 per package
  • Photo Request: $2 per package
  • Content Verification: $1.5 per package
  • Returns: $10 per package (for packages with prepaid return labels)
  • Extra Storage: $1 per package daily (for packages stored for over 30 days)

For further information on the above optional services, please visit our pricing page.

MyMallBox reserves the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!