Frequently Asked Questions

FAQs

Can you ship illegal substances?

No, we cannot ship controlled (illegal) substances or any item that contains controlled substances. Please do not ship controlled substances to your MyMallBox suite.

A controlled substance is any drug that is illegal or restricted for sale in the United States – even if it is readily available in your own country!

If you ship a controlled substance to our warehouse, we reserve the right to suspend your MyMallBox account, and you may permanently lose access to MyMallBox’s services.

Click here to learn more about the prohibited items.

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!