Frequently Asked Questions

FAQs

Can MyMallBox ship to multiple locations?

Yes, you can add as many shipping addresses as you’d like so that you can ship your packages to multiple destinations using a single account.

To add another ship-to address to your account, go to ACCOUNT SETTINGS, then select the MY ADDRESS tab. Once there, click the ADD NEW ADDRESS button.

A box will appear where you can enter your new address information. Once you have entered the information, click SAVE.

add new shipping address mymallbox

Once you have successfully added a new shipping address, you will be able to select one of your saved shipping addresses in the cart.

selecting shipping addresses in cart mymallbox

After you select a shipping address, select a shipping service available to the destination, then proceed to checkout.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.