Frequently Asked Questions

FAQs

Can I split my items into two or more packages?

MyMallBox offers split packaging services for those who wish to split their package into two or more new packages. To request split packaging, please contact us via the MMB Support portal.

Please note that MyMallBox charges a split packaging fee of US$5 per package (the service fee is based on the number of packages after the split).

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.