Frequently Asked Questions

FAQs

Are there items I’m not allowed to ship?

MyMallBox is unable to ship certain items, such as perfume, nail polish, and lithium batteries are classified as Dangerous Goods by the IATA (International Air Transport Association). Like all companies that ship internationally, we must follow the regulations set forth by the IATA. In most cases, we are not able to ship any dangerous goods.

Please refer to our prohibited items page to see a complete list of the prohibited and restricted items.

If you’re still unsure after going through the list, please contact us via the MMB Support portal.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.