Frequently Asked Questions

FAQs

Are there items I’m not allowed to ship?

MyMallBox is unable to ship certain items, such as perfume, nail polish, and lithium batteries are classified as Dangerous Goods by the IATA (International Air Transport Association). Like all companies that ship internationally, we must follow the regulations set forth by the IATA. In most cases, we are not able to ship any dangerous goods.

Please refer to our prohibited items page to see a complete list of the prohibited and restricted items.

If you’re still unsure after going through the list, please contact us via the MMB Support portal.

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!