Frequently Asked Questions

FAQs

Should I notify MyMallBox of any incoming packages?

MyMallBox no longer requires our members to submit an Incoming Order Form to notify us of any incoming (inbound) packages. This means that when your package is received at the warehouse, it will be assigned a new package status called “Action Required” where you’ll be asked to complete the customs declarations on your own. Please go to MY PACKAGES and make sure you input the correct information to ensure a successful international shipment.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.