Frequently Asked Questions

FAQs

How do I change or recover my password?

Log in to MMB, and go to ACCOUNT SETTINGS.

From there, scroll down until you see the SECURITY SETTINGS section. You will be able to change your password and/or security question and answer by clicking the relevant button.

change password security settings account mymallbox

Alternatively, if you’ve forgotten your password, go to LOGIN and click FORGOT PASSWORD.

Once the page loads, just enter the email address associated with your MyMallBox account, and you will receive an email with a link to reset your password.

change password forgot mymallbox

MyMallBox has decided to discontinue the business and cease operations

  • Final Date for New Package Arrival: Aug 31, 2026
  • MyMallBox Closing Date: Sep 30, 2026