Frequently Asked Questions

FAQs

What phone number should I use when placing an online order?

When shopping online, you should use the phone number associated with the credit card account you’re using to make the purchase. Most stores will need your phone number to verify billing information and your order.

Unfortunately, MyMallBox is unable to complete either of these tasks if the store contacts us, and they may cancel your order if you don’t provide the correct information.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.