Don’t worry – “clearance event” simply means that your package is being processed at customs. Unless you are contacted, your package will be on its way once it is fully processed.
As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:
2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702
Please put our personal suite number in after “Rm” to ensure delivery.