What do I do if my package gets returned?

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If a package is returned by customs authorities or the carrier subsequent to shipment, it may be due to various factors such as inadequate customs declaration, incorrect delivery address, or the presence of hazardous materials.

Insufficient Customs Declaration:
Instances, where the return is attributed to insufficient customs declaration, are considered sender error, thereby placing liability on the sender. Consequently, the customer is responsible for covering the return handling (US$10) and shipping fees.

Incorrect Delivery Address:
Instances, where the return is attributed to an incorrect delivery address, are considered sender error, thereby placing liability on the sender. Consequently, the customer is responsible for covering the return handling (US$10) and shipping fees.

Containment of Hazardous Materials:
Instances where the return is attributed to a containment of hazardous materials, are considered sender error, thereby placing liability on the sender. Consequently, the customer is responsible for covering the return handling (US$10) and shipping fees.

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