Frequently Asked Questions

FAQs

What do I do if my package gets returned?

If a package is returned by customs authorities or the carrier subsequent to shipment, it may be due to various factors such as inadequate customs declaration, incorrect delivery address, or the presence of hazardous materials.

Insufficient Customs Declaration:
Instances, where the return is attributed to insufficient customs declaration, are considered sender error, thereby placing liability on the sender. Consequently, the customer is responsible for covering the return handling (US$10) and shipping fees.

Incorrect Delivery Address:
Instances, where the return is attributed to an incorrect delivery address, are considered sender error, thereby placing liability on the sender. Consequently, the customer is responsible for covering the return handling (US$10) and shipping fees.

Containment of Hazardous Materials:
Instances where the return is attributed to a containment of hazardous materials, are considered sender error, thereby placing liability on the sender. Consequently, the customer is responsible for covering the return handling (US$10) and shipping fees.

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!