Frequently Asked Questions

FAQs

What are your repackaging fees?

We’re always happy to repackage or consolidate packages at your request. Combining several packages into one or repacking your items into a smaller box can help you save on shipping costs. But it takes significant time and resources to complete just one repack.

To continue offering high-quality repacking services, and to recoup the cost of packing supplies, we will be adding a fee of $3.00 per package in a repack/consolidation. You can visit our pricing page for further information.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.