Frequently Asked Questions

FAQs

Should I notify MyMallBox of any incoming packages?

MyMallBox no longer requires our members to submit an Incoming Order Form to notify us of any incoming (inbound) packages. This means that when your package is received at the warehouse, it will be assigned a new package status called “Action Required” where you’ll be asked to complete the customs declarations on your own. Please go to MY PACKAGES and make sure you input the correct information to ensure a successful international shipment.

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!