Frequently Asked Questions

FAQs

How will MyMallBox know a package is mine?

Once you sign up to MyMallBox, we’ll assign you a suite number (which can be found at the top of your DASHBOARD). When you ship a package to MyMallBox, please include your suite number along with your name and our address. An example may look like this:

Your Name
620 Centerpoint Blvd, New Castle, Delaware, United States
Suite B6788
New Castle, DE 19720

Once a package arrives, your suite number is all we need to know to know it’s yours. Once we process your package, you’ll receive an automated email letting you know!

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!