Frequently Asked Questions

FAQs

How will MyMallBox know a package is mine?

Once you sign up to MyMallBox, we’ll assign you a suite number (which can be found at the top of your DASHBOARD). When you ship a package to MyMallBox, please include your suite number along with your name and our address. An example may look like this:

Your Name
620 Centerpoint Blvd, New Castle, Delaware, United States
Suite B6788
New Castle, DE 19720

Once a package arrives, your suite number is all we need to know to know it’s yours. Once we process your package, you’ll receive an automated email letting you know!

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.