Frequently Asked Questions

FAQs

How do I change or recover my password?

Log in to MMB, and go to ACCOUNT SETTINGS.

From there, scroll down until you see the SECURITY SETTINGS section. You will be able to change your password and/or security question and answer by clicking the relevant button.

change password security settings account mymallbox

Alternatively, if you’ve forgotten your password, go to LOGIN and click FORGOT PASSWORD.

Once the page loads, just enter the email address associated with your MyMallBox account, and you will receive an email with a link to reset your password.

change password forgot mymallbox

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.