Frequently Asked Questions

FAQs

Do you offer free storage?

Yes, we are pleased to offer complimentary package storage services to both Standard and Premium members.

Incoming Packages

Storage duration:

  • Standard members: 7 days of free storage
  • Premium members: 45 days of free storage

Important considerations:

  • We encourage prompt action on your packages to avoid additional costs.
  • Storage fees of $1 per day per package apply after the free period expires.
  • Packages unclaimed after 120 days will be automatically canceled and become irretrievable.
  • The storage limit is cumulative, and the free storage cycles do not reset.

Consoliated & Repackaged Packages

Storage duration:

  • Standard members: 5 days of free storage
  • Premium members: Unlimited free storage

Important considerations:

  • Standard members are advised to take prompt action to avoid additional costs.
  • Storage fees of $5 per day per package apply after the 5-day free period for Standard members.
  • Packages unclaimed after 60 days will be automatically canceled and become irretrievable.
  • The storage limit is cumulative, and the free storage cycles do not reset.

To monitor the duration of your package storage, please refer to the “Received Date” listed in the package information section of your My Packages dashboard.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.