Frequently Asked Questions

FAQs

Do you charge handling fees?

In general, MyMallBox does not charge handling fees for processing your order. However, there are some services we provide that do incur fees.

  • Consolidation: $3 per package
  • Repackaging: $3 per package
  • Split Packaging: $5 per package
  • Photo Request: $2 per package
  • Content Verification: $1.5 per package
  • Returns: $10 per package (for packages with prepaid return labels)
  • Extra Storage: $1 per package daily (for packages stored for over 30 days)

For further information on the above optional services, please visit our pricing page.

MyMallBox reserves the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.