Frequently Asked Questions

FAQs

Can you ship illegal substances?

No, we cannot ship controlled (illegal) substances or any item that contains controlled substances. Please do not ship controlled substances to your MyMallBox suite.

A controlled substance is any drug that is illegal or restricted for sale in the United States – even if it is readily available in your own country!

If you ship a controlled substance to our warehouse, we reserve the right to suspend your MyMallBox account, and you may permanently lose access to MyMallBox’s services.

Click here to learn more about the prohibited items.

Your Suite Address update!

As part of our move to a larger facility, we needed to update how your address needs to appear on your packages being sent to us. Starting immediately, please send all packages to our new address using this format:

2051 Old Coochs Bridge Rd
Suite 500, Rm (your personal suite number)
Newark, DE 19702

Please put our personal suite number in after “Rm” to ensure delivery.

Canada Post Strike Starting Friday May 23

As of May 23, 2025, the Canada Postal Workers went on strike. Our carriers are making every effort to work around Canada Post in order to deliver packages to Canadian addresses in a timely manner. Please be aware that there may be delays in receiving your packages, especially if shipping to a P.O. Box.