This User Agreement is an agreement between the customer (sometimes referred to as "you" and all relative pronouns) and myMallBox (sometimes
referred to as "we," "our," and all relative pronouns). By signing up for myMallBox, you consent to this Agreement and all other rules - including but not
limited to any of those outlined within the following sections and subsections. You also agree you won't misuse our service for any prohibited, immoral,
and/or unlawful purposes. If you break any laws, rules, or regulations, we reserve the right to suspend or delete your account at will.
The following is a general outline of your responsibilities as a myMallBox user:
When you register, we only require basic information; however, we will need more detailed information later. You must be at least 18 years of age to
use our service.
You cannot - under any circumstances - transfer your account information to another account. Likewise, packages cannot be transferred to a different
account unless it will correct an error we made.
By using our website, you agree with and subject to all applicable local, state, national, and international laws and regulations (including - but not
limited to - all U.S. postal regulations, and all regulations set by foreign jurisdictions and postal couriers).
It is your responsibility to keep your password secure, avoiding improper account access or use by others. Please contact us directy if you suspect an
unauthorized use of your account or security breach.
We allow you to link to outside websites (such as Facebook), but you are ultimately responsible for ensuring the shared information is honest and
You can cancel your account at any time as long as you don't have any outstanding transactions, parcels in transit, etc.
In order to ensure your safety, you may need to verify your information. Information we may ask for includes legal documentation such as a driver's
license, passport, and/or other forms of identification.
Your account balance acts as digital currency, and can be used for any transaction within our website. Please note: we will never add or remove money
without your permission, unless the balance in question is connected to unlawful or immoral activity. Depending upon the nature of the situation,
we may choose to exercise refunds or service promotions through an account balance instead of directly returning the funds to the source.
We reserve the right to change our functions, processes, and fees as we see fit (we will notify you of any changes). The following is a general outline of
myMallBox's service offerings, our relative responsibilities, and your responsibilities related to using these services:
We can receive mail in addition to receiving packages. The USPS requires you to fill out Form1583 when forwarding mail to any address (in this case,
ours). We will help if we can, but it is your responsibility complete this form, have it notarized, and submitted to the proper channel(s). We will still
receive your mail if you haven't filled out this form, but please be aware you may have to pay fines or other fees directly to USPS for bypassing their
We will store your package(s) for free up to 90 days. After 90 days, your package will cost $8 more to ship. After 120 days we will liquidate the contents.
The storage limit is cumulative and applies to consolidated packages as well. The 90-day and 120-day cycles do not reset after repackaging your products
If you request a repack, we will consolidate all of the selected packages' contents into one box to save space (and shipping costs). We typically remove
all supplemental information - packing slips, extra packaging, etc. After a repack has been completed, any additional repack requests will be denied.
We are able to change your address, even after the label is printed and applied to the package. Likewise, if a package has already been shipped, we
can contact the carrier to update an address (but a fee may apply). If the address change is rooted in an error by a myMallBox associate, we will cover
any address change fee.
If you are unable to complete a transaction, we can purchase products on your behalf. Please note: there are fees associated with this, including a
transaction fee and an order handling fee. We do not purchase the products until after you pay.
Upon request, we can take pictures of your packages' contents. If you'd like photos of something specific, please let us know. Fees will apply at a rate
of $1 per product photo.
Our customer support team can help with any problems you may have regarding your packages, items, shipments, etc.. We will typically respond within
a 48-hour window, unless your inquiry is submitted over the weekend. We can be reached at email@example.com
By signing up for - and using - myMallBox, you acknowledge you will abide by the following guidelines as they relate to any legal or moral issues that
You agree to not take any legal action against us that relates to (or arises out of) our services without first: sending us - via registered mail or a national
overnight courier service - a written description of the facts and laws relative to the issue; and attempting to work towards a resolution with us for no
less than 40 days. Any disagreements shall be governed by the State of Delaware.
You agree you are liable (and indemnify, defend, and hold harmless myMallBox - and its shareholders, officers, directors, agents, partners, employees,
and independent contractors) for any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, interest,
fines, penalties, expenses, attorney charges, court fees, and/or other costs arising from: any omission, neglect, inaccuracy, etc., on your part; our
preparation, determination, or execution of documents, including airway bills or any other document necessary for transport, except for claims arising
solely from the gross neglect or willful misconduct of myMallBox; you providing any false or inaccurate information or documentation; your failure to
comply with the terms of any laws applicable to the exportation or importation of shipments.
We provide a web-based service on an "as is" and "as available" basis. We reserve the right to suspend our services at any time.
myMallBox, its logos, and its designs are trademarks with registrations granted or pending in several countries. Using our website does not grant you a
icense to use any of our trademarks. These may not be copied, downloaded, reproduced, used, modified, or distributed in any way without our written
You appoint myMallBox as an agent - regarding performance of customs clearance and preparation of shipping documents - with full power of attorney
to the extent allowed by law. We may need to prepare (on your behalf) a Certificate of Origin for goods manufactured and originating within the U.S.,
and/or a Shipper's Export Declaration (S.E.D.). You are responsible for any fees associated with these forms.
It is the customer's responsibility to ensure that a product's value is correct within our website. It is mutually agreed upon that you are able to alter a
product's customs value; this feature exists so you can accurately display the value (which is not necessarily the retail cost). We are responsible for
complying with all applicable U.S. export laws, rules, and regulations. As the owner of the shipped goods, you are responsible for following your
country's import laws. You agree to provide all information for any documentation needed to comply with any applicable import/export-related laws,
rules, and/or regulations
Upon request, we may need you to verify your information. This helps prevent fraud. To achieve this: we may need you to verify your identity and
payment information; we reserve the right to refuse placing orders or to withhold shipments until everything has been verified; we do not accept
checks or cash mailed to our facility; and we may investigate your account activity, suspending or banning your usage if necessary.
If you are suspected of fraud - either by us, or an outside party - we reserve the right to protect ourselves from knowingly aiding fraudulent activity.
If this happens, we may: hold any items in our warehouse until you can prove you purchased them legally; temporarily or permanently suspend your
account; or perform any other action we deem necessary, with or without your permission.
We have precautions in place to ensure no virus, malware, Trojan, etc. will infect our website. However, if a situation like this occurs, we'll promptly
notify you via email and/or social media channels.
We are not responsible for any loss or damage due to circumstances beyond our control. These include, but aren't limited to: natural disasters (or "acts
of God") such as fires, hurricanes, floods, storms, fog; "Force Majeure" such as embargo, plane crashes, wars, civil commotions, riots; and electrical or
magnetic damage to - or erasure of - electronic or photographic images, data, or recordings.
Unfortunately, some retailers choose not to ship to freight forwarders. Although nothing about our operation is illegal, it is their right to refuse sending
their products. These retailers may include Best Buy, Apple, Sephora, Ulta, and Lego. If you'd like to purchase products from them, please contact us
and we'll try to help.
If you'd like to provide an honest review of our services, feel free to do so on our Facebook page. With your permission, we may feature your review on
our website or within promotional materials. We will never include your private information without your consent.
We reserve the right to modify, terminate, or adjust these Terms and Conditions as we see fit. Should this occur, we will update our users.
It is customary in the shipping industry to increase prices annually. We reserve the right to pass these increases onto our customers as they are
completely out of our control. Additionally, throughout the year there are fuel surcharge fluctuations that vary from month-to-month and will be passed
If you have any thoughts, ideas, or suggestions regarding ways we can improve our service - and your experience - feel free to let us know. Ultimately,
we'll make changes that will benefit all or most of our users.
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BUY FOR ME will include a $4.50 Handling fee & a 3% Transaction fee
YOUR ORDER WAS