My package was delivered to you. Why can't I see it in my "My Shipments"?

Home > FAQs > My package was delivered to you but why can’t I see it in my “my shipments”?

It will usually take 1-2 business days for your package to be received into your account, and you will get an email as soon as this happens.

Factors that impact processing time:

  • Our daily receiving volume
  • What time your package is delivered to our facility
  • The time of year

While we always try to make sure packages are processed the day they are delivered to our facility, this is not always possible. If it has been 1-2 business days and your package has not been received into your account, please make sure to provide the tracking number when contacting our support team.

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